Refund policy

Please note: Returns are not free of charge. Customers are responsible for all return shipping costs.

Returns 
If you are not satisfied with your purchase, you may return the item within 30 days after receiving your order.

Return Conditions
- All items must include the original parts, components, and packaging as received.
- The product must show normal use only. Damage caused by careless handling is not eligible for return.
- Products that involve hygiene must be thoroughly cleaned before being returned.
- If the product arrived defective or damaged, this must be reported immediately after delivery.
- Return shipping costs may be charged to the customer.
- Returns are reviewed within 7 business days after the item has been received. If all conditions are met, the return will be approved within this period.
- We reserve the right to refuse returns if we suspect the product has been used excessively or damaged through no fault of our own. 

How to Return an Order 
If your order meets the return conditions above, please follow the steps below to start the return process:

Send an email to: info@calora-boutique.com
Include the following information in your email: Order number
Fill out return request form
Photo of the product if it arrived damaged Customer's first and last name
Customer's address

After reviewing your return request form, we will provide the correct return address. Please do not send returns to the original sender address. The correct return address will be provided after your request has been approved. Customers are responsible for the shipping costs when returning a product. 

All returned products are sent to our central warehouse in Asia. Return shipping costs are always the responsibility of the customer.